So, we had relayed our terrible experience at Versailles and the lack of accessibility on the Viking tours, and what we got back was… something.
This woman, and I’ll hesitate to say that, because she sound automated when she first called, so much so that I was actually questioning whether we were talking to some sort of newfangled AI Chat bot.
One that was malfunctioning, that is. Turns out though, a real person, and the most condescending customer service rep I think I’ve ever dealt with. She completely ignored all of our concerns, and whenever we brought up the discrimination our daughter endured, she would just say, “I’m sorry your feelings got hurt”.
You know that noise someone makes in a movie or a TV show, that’s kind of a cross between “Oh” and “mmm”, that immediately tells you that someone is a complete dickbag and you should hate them? Yeah, she did that at least a half-dozen times, whenever we brought up discrimination.
On top of that, the only thing she was willing to do was vouchers… for a cruise that had to be taken within the next year. Oh yes, condescending bitch, let me pay you for the privilege of being discriminated against, not taken seriously and talked down by the world’s most patronizing customer service rep. And use vacation time I don’t have to do so.
Cue more arguing, more condescension and we finally got our Versailles trip refunded.
The stupidity of this is that all they had to do was to call, be nice, show they understood the problem and refund Versailles. We’d have been happy with that. But now, with this bitch?
Oh, yeah, regardless of what she says about being “the top”, this is definitely getting escalated. Hard.
You don’t send the girl who clearly used to pick on disabled kids in high school, and is clearly enjoying the suffering of this one, to make amends, because she doesn’t care. She thinks it’s funny.
Now I have the CEO’s email and I plan to use it. An apology and a refund; that’s it. That’s all that was needed. Now, I’m coming for your job, because you couldn’t simply demonstrate a bit of understanding and some kindness.
Target: 1300 words
Written: 1975 words, novel: Father Lightning